Learning how to survive well in management can be daunting. Your workloads will inevitably start to expand, expectations will change and you will find the management of people requires a whole range of business skills. It is not always easy, even for the most talented rising star. But as you take on more responsibility to meet your targets, achieving your objectives and becoming a manager that people respect can be quite a challenge! Nevertheless, if you are keen on spearheading the performance of your team, Critical Management Skills for Managers & Leaders Masterclass is the right course for you.

Critical Management Skills for Managers & Leaders Masterclass offers immediately applicable, practical training on the crucial areas of people, project and time management. It aims to give team leaders, supervisors and line managers the skills they need to improve their management styles. The course emphasises on building high achieving teams, dealing with an increased workload and developing the assertiveness and confidence necessary to be a competent business manager.

Through this masterclass, you will be able to prioritise activities that add the most value to your team and apply project management techniques that will help you control and complete non-routine tasks.

In such a fast paced and prominent role it is often difficult to find the time, space and support to stand back in order to evaluate and plan how best to move forward and grow your role. The role of the Executive PA and Administrative Professionals is increasingly complex and demanding, requiring great skill and dexterity at many levels – managing relationships, information and communication flows between executive board members; troubleshooting a multitude of requests via email, telephone and paper; managing projects, changing priorities and logistical details. All this while underpinning and supporting the organisation’s business strategy at the highest and most influential level. An exhausting, and at times an isolated, position to be in, while simultaneously appearing to be calm, composed and in complete control.

The 360 Degrees EA/PA Summit will give EA/PAs an opportunity to focus entirely on the development of their own role and the business relationship they have with their Executive. By attending this summit, delegates will develop their management, communication and influencing skills, and learn how to build a strong professional identify within the organisation. They will learn how to proactively lead and develop their role to meet and exceed the support expectations of their bosses. Delegates will gain a deep insight into the significance of their role to the management team and the organisation.

Expectations and pressures are high and, just as many executives benefit from executive coaching, so too can the motivated Executive PA in order to complement and strengthen the working relationship between Executive and Assistant. This 1- Day Power-packed 360 Degrees EA/PA Summit can transform how you develop and influence your own career as a professional and ambitious Assistant.

Contract Law Fundamentals for Non Lawyers Masterclass is an intensely practical guide through the essentials of contract law, exploring such details as when a contract will be required, when you have a contract (and don’t necessarily know it), what types of contract exist and the effect of legislation on your contractual arrangements.

This masterclass also scrutinises what happens when things go wrong, including how you can get out of a contract, options for assessing damages and remedies for breach and looking at the contractual implications of working in an e-commerce environment. You will grasp the crucial ingredients required for a good contract, and gain tips to better understand and manage your contracts.

Workplace law is constantly evolving and it is a challenge to keep up with the changes. This Masterclass looks at the current hot topics which those involved in HR face on a daily basis. It usefully combines formal presentations with informal workshops and real life case studies on typical scenarios in the workplace.

Failing to manage ill and injured employees appropriately puts employers at risk of the whole spectrum of employment law. The complication of legal claims arising from the mismanagement of ill and injured employees, including adverse action, discrimination and unfair dismissals, would result in severe reputational and financial damages for both organisation and employers if incidents are not handled properly.

Furthermore, a higher degree of sensitivity is mandatory when dealing with people with mental illness or long-term absence. The consolidation of medical information or the handling of suspected sick leave abuse have to be dealt with circumspection before organisations risk exposure when challenged under the law.

In order to manage effectively these complex workplace situations and ensure that both business needs and employees’ rights are met, it is essential for employers, HR and WHS managers to keep up-to-date with the latest legislative changes, new case law, and proven strategies for managing ill and injured employees.

The Workplace Mental Health, Ill Employees, Absenteeism and RTW (Return-to-Work) Management Masterclass will enable you to gain a solid understanding of the relevant laws and procedures to manage ill employees, handle absenteeism and facilitate return-to-work in a fair and effective manger. It will also provide you with all the information and practical strategies you need to minimise risks and avoid hefty penalties

The ability to manage difficult conversations is one  of the cornerstones of effective management and leadership. In this masterclass, delegates learn how to hold difficult conversations, nip issues in the bud and give feedback to their team concerning performance and absence. Delegates also learn how to prevent workplace conflicts escalating and  how to communicate with taciturn employees and team members exhibiting challenging behaviour.

Delegates develop an awareness of the block and barriers to effective communication and how to overcome them. Through active participation and experiential learning delegates learn how to secure sustainable and lasting outcomes at times of change, crisis or conflict. Having difficult conversations can be stressful yet it is an inevitable part of effective management. In fact, recent market research suggests that managers spend as much as a third of their time having difficult conversations at work.

Managing Difficult Conversations in Workplace Masterclass provides delegates with the simple, effective and robust framework that they need to manage and facilitate a difficult conversation.

A practical and highly effective course

This masterclass develops the core competencies that managers and leaders require to have effective and constructive dialogues with a member of their team, particularly over poor performance, absences, redundancy, or other bad news. The masterclass utilises best practice and develops awareness of the blocks and barriers managers may face when having a difficult conversation with an employee. It also provides delegates with the tools and skills to plan for the expected as well as the unexpected!